Terms and Conditions

Last Updated: 30th September 2025

Please read all these terms and conditions carefully. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

1. Application

• These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Valley CBD, with email address hello@valleycbd.co.uk.
• These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

2. Interpretation

• Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
• Contract means the legally-binding agreement between you and us for the supply of the Goods;
• Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
• Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
• Order means the Customer's order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website;
• Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
• Website means our website https://valleycbd.co.uk on which the Goods are advertised.

3. Goods

• The description of the Goods is as set out in the Website or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and color of the Goods supplied.
• All Goods which appear on the Website are subject to availability.
• We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

4. Personal Information

• We retain and use all information strictly under our Privacy Policy.
• We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

5. Basis of Sale

• The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason.
• The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
• A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors.

6. Price and Payment

• The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order.
• Prices and charges include VAT at the rate applicable at the time of the Order.
• You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

7. Delivery

• We will deliver the Goods to the Delivery Location within the agreed period or, failing any agreement, without undue delay and not more than 30 days after the Contract is entered into.
• We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If we accept an Order for delivery outside that area, you may need to pay import duties or other taxes.
• The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

8. Risk and Title

• Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
• You do not own the Goods until we have received payment in full.

9. Withdrawal, Returns and Cancellation

• You can withdraw an Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason.
• As a consumer, you have a right to cancel a distance contract within 14 days without giving any reason. This cancellation period will expire 14 days from the day on which you acquire physical possession of the Goods.
• To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email).
• If you cancel this Contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs). We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.
• If you have received Goods, you must send them back to us without undue delay, and in any event not later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning the Goods.

10. Privacy

• Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation (GDPR) with regard to your personal information.
• These Terms and Conditions should be read alongside our Privacy Policy.
• For any enquiries or complaints regarding data privacy, you can contact us at hello@valleycbd.co.uk.

11. Governing Law, Jurisdiction and Complaints

• The Contract (including any non-contractual matters) is governed by the law of England and Wales.
• We try to avoid any dispute, so we deal with complaints promptly. Customers should contact us immediately if there is a fault or an incorrect item, and we will aim to find a solution within 5 working days.