Privacy Policy for Valley CBD

Last Updated: 30th September 2025

At Valley CBD, we are committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the specific web pages or products you view, the websites or search terms that referred you, and how you interact with our Site. We refer to this as “Device Information”.

We collect Device Information using these technologies:

“Cookies” are data files placed on your device. For more information, visit All About Cookies.
“Log files” track actions on the Site, collecting data like your IP address, browser type, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files that record how you browse the Site.

Additionally, when you make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information”.

When we talk about “Personal Information” in this policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information to fulfill orders placed through the Site (including processing payments, arranging shipping, and sending invoices or order confirmations). We also use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
Provide you with information or advertising about our products, in line with the preferences you have shared with us.

We use the Device Information to help screen for risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use it as described above. For example:

We use Shopify to power our online store. You can read Shopify’s Privacy Policy here.
We use Google Analytics to understand how customers use our Site. You can read Google’s Privacy Policy here. You can also opt-out of Google Analytics here.

Finally, we may share your Personal Information to comply with applicable laws and regulations or to respond to a lawful request for information.

Your Rights as a UK/European Resident

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

Data Retention

When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or through our Contact Page.

Our Commitment: We do not store credit card details, nor do we share customer details with any third parties beyond what is necessary to fulfill your order and improve our service as described above.