Shipping and Delivery

Last Updated: March 9, 2026

UK Shipping

We pride ourselves on efficiency. Orders placed by 3:00 PM on any working day (Monday–Friday) are dispatched the same day.

• Reliable Delivery: We use Royal Mail tracked services to ensure your order arrives safely.
• No Signature Required: Most of our parcels are designed to fit through your letterbox, so you don’t need to be home to receive your delivery.
• Tracking: If you create an account or provide your email at checkout, you will receive a tracking number as soon as your order is dispatched. If you haven't received yours, please reach out to us with your order number or postcode.

International Shipping

We are pleased to offer free express international delivery on all orders over £80. For orders below this threshold, shipping costs will be calculated at checkout based on your destination.

Please note: Customers are responsible for any applicable customs duties, taxes, or local import fees.

General Information

Please ensure your delivery address is accurate at checkout. We are not responsible for delays caused by third-party carriers or external factors like public holidays.

Need Help?

If your order hasn't arrived or you have questions about a shipment, we are here to help. Contact us at hello@valleycbd.co.uk with your details, and our team will assist you promptly.