Refund policy

Return and Refund Policy

Last Updated: March 9, 2026

At Valley Health, we stand behind the quality of our products. We understand that finding the best tasting high strength CBD oil is a personal journey, and we want you to feel confident in your choice.

Our 30-Day Guarantee

If you are not completely satisfied with your purchase, we offer a straightforward 30-day money-back guarantee. Whether you are looking for a CBD oil that doesn't taste bad or exploring our range for the first time, your satisfaction is our priority.

Eligibility for Returns

To qualify for a return or refund, please ensure the following:

  • The return request is initiated within 30 days of the delivery date.
  • Proof of purchase (order confirmation or receipt) is provided.

How to Initiate a Return

  1. Contact our team at hello@valleycbd.co.uk with your order number.
  2. Briefly let us know why the product didn't meet your expectations.
  3. Follow the simple instructions our team will provide to send your item back.

Note: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

Refund Processing

Once we receive your return, we will inspect it and notify you regarding your refund status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Need Assistance?

We are proud to provide natural, non-bitter CBD products designed for quality and comfort. If you have any questions, please reach out to us at hello@valleycbd.co.uk.